IMPORTANT INFORMATION

Coronovirus information

NHS England advice to the public is to call NHS 111 now if they have been:

• to Wuhan or Hubei Province in China in the last 14 days (even if they do not have symptoms)

• to other parts of China, including Macau and Hong Kong, in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)

• to Thailand, Japan, Taiwan, Singapore, Republic of Korea, Malaysia or Northern Italy in the last 14 days and have a cough, high temperature or shortness of breath (even if it's mild)

• in close contact with someone with confirmed coronavirus.

Anyone who meets the above criteria is advised not to go to a GP surgery, community pharmacy or hospital. Instead they should call NHS 111, stay indoors and avoid close contact with other people.

If you have returned from abroad within the last 14 days please do not come into the surgery. Please call to speak to a member of the team first.

Changes to GP & Nurse Practitioner appointment booking from 4^th November 2019

From Monday 4^th November 2019, the Practice will be changing how patients book same day GP & Nurse Practitioner appointments; this is in response to feedback from patients regarding obtaining an appointment.

GP & Nurse Practitioner led Appointment System.

How does it work?

You call our reception team on 01406 423288 between 8am and 1pm. The receptionist will ask you for an indication of the problem and also the contact number to ring you back, in order that they can ensure you are put on the appropriate Call-Back list.

The clinician will then endeavour to return your call within 1-3 hours to discuss the problem with you and decide what is needed next. In around 50% of cases the clinician will be able to give you advice and reassurance without the need to be seen. If the clinician needs to see you, you should be able to attend the practice on the day you make your call to us.

Please note: Booking same-day GP appointments in person will no longer be possible, you will be added to the call back list and asked to await a call.

In order to address patient comments regarding telephone waiting times, Receptionist time will be directed towards answering patient calls instead.

Patient survey.

From 10th-15th June our Patient Participation Group members assisted in collecting surveys about the practice from our patients, the results of which can be found below:

Patient survey June 2019

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.